Whether you need help with your account or have a question about our content, we've made sure you can reach the right team quickly. Below you'll find our editorial inbox and guidance on what to include when writing in about account issues.
Reach the Nomini editorial team
For questions about the content on this site — corrections, suggestions or general enquiries about what we publish — email [email protected]. We aim to respond within 48 hours on weekdays. If you're writing about your player account, bonus claims or withdrawals, see the section below instead.
Help with your account
Our support team handles registration, deposits, withdrawals, bonus activation, identity verification and technical issues. Before you write in, have the following ready so we can respond faster:
- The email address registered to your account
- The approximate date and time the issue occurred
- Any reference number or error message shown on screen
- For payment queries, the last four digits of the card or the transaction ID
Send your message to [email protected] with "Account Support" in the subject line. Include as much detail as possible in your first email — this helps us give you a complete answer rather than asking follow-up questions that slow things down.
What happens next
Account enquiries are usually answered within 24 hours. Complex cases — those involving verification documents, payment-method disputes or bonus-wagering reviews — may take up to three business days. We'll acknowledge your message and let you know if we need more information.
Live chat is available around the clock if your question is urgent. Look for the chat icon in the bottom right corner of any page once you're logged in.
Escalating a complaint
If you're not satisfied with the initial response, reply to the same email thread and ask for your case to be escalated. A senior member of the support team will review it and get back to you within five business days. Keep all correspondence in one thread — starting a new email for the same issue creates duplicate tickets and delays the outcome.
Gambling support
If you need help with gambling-related concerns, free and confidential support is available through GamCare (0808 8020 133, 24/7) and BeGambleAware. You can also set up a self-exclusion through GamStop, which blocks access across all licensed sites in the UK.
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, support is one call away — the National Gambling Helpline is free, confidential and open around the clock.
Game Providers
